Here at The Cloudies™, we want you to have complete peace of mind when you choose to shop with us. We understand that ordering online can be daunting, and we want to make sure you know we are here to help from start to finish. We hope you love your items as much as we do but understand that in some cases you may need to contact us to organize a return, and we are here to make this as easy as possible for you.


Customers can make a free cancellation within 12 hours of placing an order and receive a complete refund of the money. After that time the order is being processed, therefore it cannot be canceled. Please, if you have to cancel your order for any reason reach out to us immediately at if you are able to cancel within the given time frame.