I had an issue with my first order, my mistake, they immediately shipped what I needed. When I first got then they were kinda mushed and didn’t feel lovely, but hey I had waited awhile for them so I decided to wear them one day!!!! Wow.!!! I have had both hips replaced and two back surgeries and these shoes are AMAZING! I love them. The shape adjusted to my foot quickly and it was smooth sailing from there. I really love mine and have wore them traveling, perfect for airports and lots of walking! I am thinking of ordering another pair! Super cute too!